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Bravo, India, Bravo

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    Bravo, India, Bravo

    So, I'm on hour 2 of a chat with EA customer support. Here's a transcript to this point:

    Jasjeet:
    Thanks for contacting EA Help! My name is Jasjeet how may I help you?
    you:
    Hello. I hope you can help, as I am now extremely frustrated. I spoke with Ashish and ankur but was disconnected
    you:
    I bought a digital download of Dead Space 2 this afternoon from amazon. I installed the game. However, I am getting invalid serial number errors EVERY time I try to start the game
    you:
    I have tried the shortcut to the exe, steam activation, and origin's interface. None work
    you:
    I have uninstalled with REVO and reinstalled, per Ashish. does not work
    you:
    I logged out of origin and logged back in per Ankur. Did not work
    you:
    I'm also getting a bit tired of 30-40 minute chats that get disconnected after just 1 or 2 suggestions, so a more rapid response would be appreciated
    Jasjeet:
    I apologize for the inconvenience caused.
    Jasjeet:
    I can understand your anxiousness with this, had I been in your place I would have reacted in the same way.
    Jasjeet:
    May I please know, where did you purchase the game from?
    you:
    As I mentioned above, Amazon. This would be Amazon.com from the U.S.
    you:
    i purchased it this afternoon, shortly after 12:00 noon Eastern Standard Time.
    Jasjeet:
    In that case I would suggest you to please contact amazon
    you:
    amazon does not provide customer support for EA products
    Jasjeet:
    These codes are retailer specific.
    Jasjeet:
    We do not have them.
    you:
    Is your validation server up at the moment? I see this exact same problem appeared upon release in January 2011
    Jasjeet:
    But we do not have retailer codes.
    you:
    I'm not asking if you have retailer codes. I'm asking if your server is down. The retailer code MUST go through the EA activation server to activate the game. I cannot ACTIVATE an EA game through Amazon. No such magic exists.
    you:
    Your DRM sees to this.
    you:
    And obviously some server on your end can read Amazon's code, because I would not have been able to get the game to even show up in Origin if it didn't.
    Jasjeet:
    Please provide me the code.
    you:
    ACTIVATION CODE PROVIDED
    Jasjeet:
    Thank you for the information.
    Jasjeet:
    Please give me just a moment while I look into this further.
    Jasjeet:
    Thank you for waiting.
    Jasjeet:
    Well the code is fine.
    you:
    they why am I getting the error?
    you:
    "The serial number you entered is invalid. Contact customer support for more information."
    Jasjeet:
    It's used
    you:
    How? I haven't been able to get the game to initalize.
    you:
    you folks confirmed this serial number was associated with my email.
    Jasjeet:
    Yes it is.
    Jasjeet:
    Please wait I will check your account on my end.
    you:
    So you're telling me the code is being used, by me, yet i'm utterly incapable of getting the game to start?
    Jasjeet:
    Yes.
    you:
    That is an impressive feat indeed, considering the activation wizard never finished.
    you:
    can you see why people hate EA, Origin, and EA's DRM?
    Jasjeet:
    Please wait and let me find the cause for this.
    you:
    ok
    Le sigh.

    -Rand

    P.S. At least the game was, quite literally, free. I had a $5.00 credit on the most downloaded games of 2011 from my $10.00 Crysis 2 buy, and Dead Space 2 was on sale for $5.00 today.
    [img]https://farm5.staticflickr.com/4333/35734799273_0013dbe418_z.jpg[/img]

    Killing CLRs since 2004. BOOSH!
    Support Cainslair. Donate here! [url]http://www.cainslair.org/billspaypal.php?[/url]

    #2

    Apache

    Where do you put the Bayonet?
    Chesty Puller (upon seeing a flamethrower for the first time)
    I am all in favor of keeping dangerous weapons out of the hands of fools. Lets start with typewriters.
    Frank Lloyd Wright

    Comment


      #3
      I liked the game.. good luck rand

      Comment


        #4
        Well, that was unexpected. They took control of my Origin account 20+ minutes ago, with absolutely no warning, and it still shows as logged in to another computer.

        This, of course, knocked me off the chat with the lady who apparently took over my copy of Origin.

        If they don't free it up soon, I think I'm going to take it back and knock them offline.

        -Rand
        [img]https://farm5.staticflickr.com/4333/35734799273_0013dbe418_z.jpg[/img]

        Killing CLRs since 2004. BOOSH!
        Support Cainslair. Donate here! [url]http://www.cainslair.org/billspaypal.php?[/url]

        Comment


          #5
          What a PITA. I hope you get it all sorted out.
          [img]https://farm5.staticflickr.com/4373/35734799443_53cb20ef13_z.jpg[/img]


          Killed by CLRs since 2004. WOOT!
          Support Cainslair. Donate here! [url]http://www.cainslair.org/billspaypal.php?[/url]

          Comment


            #6
            "I can't check it for you"
            "What do you mean I can't check it for you?"
            "Hold on let me check it for you"

            These guys work on the worst script ever lol

            Comment


              #7
              Amazon is kicking it up to their quality control. In less than 2 hours on a Saturday evening I heard from their customer service twice, they issued me a second key, and when that didn't work, they immediately escalated to someone who could give EA the business.

              Props to Amazon.

              In the meantime, good thing it was a free game and I wasn't going to play it for some time anyway, since I can't do anything with it.

              -Rand
              [img]https://farm5.staticflickr.com/4333/35734799273_0013dbe418_z.jpg[/img]

              Killing CLRs since 2004. BOOSH!
              Support Cainslair. Donate here! [url]http://www.cainslair.org/billspaypal.php?[/url]

              Comment


                #8
                I made the mistake of installing Win 7 Upgrade on a clean ssd. I am used to the install asking you to insert a disc with a previous version of Windows, for verification. They do not do that now.
                My Windows would not activate and the Phone Activation failed too. I called the 888 number and got an Indian Girl named Nicole. She told me there was nothing I could do but, Install an older OS then install Win 7. I had spent two days reinstalling all of my other software and this pissed me off.
                I asked for a supervisor and she finally gave me Customer Service. I called and and started talking to someone when I got cut off. Called back and talked to someone in the US. He told me that he could not fix this, but tech support could. He transferred me to a tech support technician from India. This guy knew what he was doing and reactivated my OS. Then he gave me a knew Key Code to use the next time this happens. Perseverance and a refusal to take no as the answer can pay off.
                Apache

                Where do you put the Bayonet?
                Chesty Puller (upon seeing a flamethrower for the first time)
                I am all in favor of keeping dangerous weapons out of the hands of fools. Lets start with typewriters.
                Frank Lloyd Wright

                Comment


                  #9
                  Originally posted by Apache Warrior View Post
                  I called the 888 number and got an Indian Girl named Nicole. She told me there was nothing I could do but, Install an older OS then install Win 7.
                  SHe's full of it. I'm pretty sure I did the same thing you did on my last build and it worked fine.
                  [url=http://www.enjin.com/bf3-signature-generator][img]http://sigs.enjin.com/sig-bf3/1fad512dc784c11c.png[/img][/url]

                  Comment


                    #10
                    Ah cousin Jasjeet!
                    Jaspurr

                    [img]http://i3.photobucket.com/albums/y56/vitopagano/jaspurr.jpg[/img]

                    Comment

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