I just had an oil change on my car, first time I've let anyone other than the dealership touch it. I'm about to make a 2000mile trip in the car and it's due for an oil change. The dealership couldn't get to it in time, so I figure Pep Boys should be able to do a simple oil change, right?! I pay $60 for the oil change, I always opt for synthetic, but $60? A dealership is half that! Anyway, they spend just over 45min on my car (though no one is in line ahead of me).
When I get home, I figured I better check things out. I've heard stories from people taking their car to Walmart and driving home with only the oil in the crankcase. It's OVERFILLED by over a 1/4! I call them up... after holding for about half an hour while they hunt down the guy that did it, they say come back in and we'll fix it. This is a 30 mile trip.. but ok, they're paying if it screws up my engine.
Not only do they refill it with regular oil, they spilled it down the front of the engine and didn't so much as try to wipe it off, and no one offered any form of an apology for making such an idiotic mistake, wasting my time, fuel and potentially damaging my engine.. I'm not even calling them back to complain, I'm done with these *&@#$%^!
Just needed to vent
When I get home, I figured I better check things out. I've heard stories from people taking their car to Walmart and driving home with only the oil in the crankcase. It's OVERFILLED by over a 1/4! I call them up... after holding for about half an hour while they hunt down the guy that did it, they say come back in and we'll fix it. This is a 30 mile trip.. but ok, they're paying if it screws up my engine.
Not only do they refill it with regular oil, they spilled it down the front of the engine and didn't so much as try to wipe it off, and no one offered any form of an apology for making such an idiotic mistake, wasting my time, fuel and potentially damaging my engine.. I'm not even calling them back to complain, I'm done with these *&@#$%^!
Just needed to vent
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