http://www.cainslair.com/guides.htm
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Download UO Trace: http://www.cainslair.com/uo.zip
Main UO Trace:
Run UOTrace. (If a pop-up box appears telling you 'UO Server List not found,' click No.)
Click the Options menu at the top of the window and select Advanced.
In the rectangular window where the server is listed, type in 'easo.ea.com'.
Click the Trace Route button, which is the fourth button from the left.
After the trace route has completed, click the Poll button, which is two buttons to the right of the Trace Route button.
Let it send around 100 or so packets then click Stop Poll.
Click Edit and select Copy.
Click the Start button (Windows button for Microsoft Windows Vista) on the Windows Taskbar.
Select All Programs.
Select Accessories.
Click Notepad.
From the menu toolbar, click Edit and click Paste.
From the menu toolbar, click File and click Save.
Repeat steps 2 through 14 so that you have two separate files for us to compare and review.
To send us your UOTrace reports, take a look at the instructions below:
Log in to the EA Support Site with the EA Account associated with the support ticket in question.
Click on the 'My Questions' link.
You should see a list of all recent support tickets.
Click on the support ticket linked to the UOTrace request.
Click on the 'Update Question' button.
A text field should appear, in this field please put UOTrace.
Then click on the 'Browse' button and go to the location you saved the files. Click on 'Add another file' and do the same for the second file.
Click on the 'Submit' button to update your support request.
===========
Download UO Trace: http://www.cainslair.com/uo.zip
Main UO Trace:
Run UOTrace. (If a pop-up box appears telling you 'UO Server List not found,' click No.)
Click the Options menu at the top of the window and select Advanced.
In the rectangular window where the server is listed, type in 'easo.ea.com'.
Click the Trace Route button, which is the fourth button from the left.
After the trace route has completed, click the Poll button, which is two buttons to the right of the Trace Route button.
Let it send around 100 or so packets then click Stop Poll.
Click Edit and select Copy.
Click the Start button (Windows button for Microsoft Windows Vista) on the Windows Taskbar.
Select All Programs.
Select Accessories.
Click Notepad.
From the menu toolbar, click Edit and click Paste.
From the menu toolbar, click File and click Save.
Repeat steps 2 through 14 so that you have two separate files for us to compare and review.
To send us your UOTrace reports, take a look at the instructions below:
Log in to the EA Support Site with the EA Account associated with the support ticket in question.
Click on the 'My Questions' link.
You should see a list of all recent support tickets.
Click on the support ticket linked to the UOTrace request.
Click on the 'Update Question' button.
A text field should appear, in this field please put UOTrace.
Then click on the 'Browse' button and go to the location you saved the files. Click on 'Add another file' and do the same for the second file.
Click on the 'Submit' button to update your support request.
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