Hi there,
Long time no see, and happy holidays.
I had for a few months been working as a basic computer ISP troubleshooting tech, I usually get "crazies" on the line, and I thought this woman was crazy, but it seemed like she actually knew what she was talking about, in FACT, she knew so much that I could not figure out her issue at ALL, or if she even had the right dept.
She had claimed her modem was never provisioned right since she became a member of the ISP 6 months ago. At first, she thought it was a computer problem, took it to a MAC store, and they wiped the drive clean.
She can connect through her router, but not when connected through her modem. She said apparently she checked a few things like "What is my IP.com" and saw NetBIOS and WINS server addresses...she has a MAC....those readings are synonymous to WINDOWS related settings only, and thought that someone was illegally piggy backing through her ISP account SOMEhow. And that her assigned IP addresses (static, not dynamic) ....that her IP # is only for BUSINESS accounts, not residential.
Also, when she connect directly to her modem, she has an "Amber" light on her "online activity" link light, but when through the router, it's green....she said it should be "Green" either way. She thought she her ISP account was illegally being hacked into from the outside and was using her account, but this is something that one could only discover when connecting straight to the modem.
And thought this was a security breach.
I thought this woman was crazy, but I dunno for sure, because I know some people like to pretend to know what they're talking about, but she VERY well may could have been.
Thanks
Long time no see, and happy holidays.
I had for a few months been working as a basic computer ISP troubleshooting tech, I usually get "crazies" on the line, and I thought this woman was crazy, but it seemed like she actually knew what she was talking about, in FACT, she knew so much that I could not figure out her issue at ALL, or if she even had the right dept.
She had claimed her modem was never provisioned right since she became a member of the ISP 6 months ago. At first, she thought it was a computer problem, took it to a MAC store, and they wiped the drive clean.
She can connect through her router, but not when connected through her modem. She said apparently she checked a few things like "What is my IP.com" and saw NetBIOS and WINS server addresses...she has a MAC....those readings are synonymous to WINDOWS related settings only, and thought that someone was illegally piggy backing through her ISP account SOMEhow. And that her assigned IP addresses (static, not dynamic) ....that her IP # is only for BUSINESS accounts, not residential.
Also, when she connect directly to her modem, she has an "Amber" light on her "online activity" link light, but when through the router, it's green....she said it should be "Green" either way. She thought she her ISP account was illegally being hacked into from the outside and was using her account, but this is something that one could only discover when connecting straight to the modem.
And thought this was a security breach.
I thought this woman was crazy, but I dunno for sure, because I know some people like to pretend to know what they're talking about, but she VERY well may could have been.
Thanks
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